Questions
What people ask before they trust a tool with their community.
If the answer you need is not here, ask us — and we will add it.
The product
The product
- What is Sedge, in one sentence?
- Sedge applies moderation rules you configure to the WhatsApp groups your organisation runs, records why it acted, and routes every removal to a person who can reverse it.
- Does it use AI?
- No. Sedge applies rules a person configured — thresholds, weights, rolling windows and word lists — and shows the arithmetic behind every decision. Where a signal is statistical, such as the posting-pattern rule, the confidence and the sample size are shown alongside it and it never acts alone.
- Will it remove someone the moment I connect a group?
- No. A newly protected group starts in monitor mode. Rules run and events are recorded with the action they would have taken, but nothing is removed and no message is deleted until you switch that group to enforce, which takes an explicit confirmation.
WhatsApp and its limits
WhatsApp and its limits
- Is Sedge an official WhatsApp or Meta product?
- No. Sedge is an independent tool that connects to WhatsApp. It is not affiliated with, endorsed by, or a product of WhatsApp or Meta.
- Which way of connecting should I use?
- It depends on what you need. The official WhatsApp Cloud API is fully compliant but caps a group at 8 participants, only works in groups the business itself created, and cannot delete a message or change an admin role. The linked-device adapter works in real groups with full admin capability, but it is not an official Meta integration and the number you link may be restricted by WhatsApp.
- Can Sedge delete a spam message?
- Only on a connection whose provider supports it. The official Cloud API cannot delete messages at all — Sedge disables that action and says so rather than failing quietly. The linked-device adapter can, within roughly 48 hours, which is WhatsApp's own limit for deleting for everyone.
- What happens when a member is moved to a review group?
- WhatsApp has no atomic “move”. Sedge removes the member from the source group and then tries to add them to the review group. If their privacy settings do not allow being added, it sends an invitation instead and the case shows “invitation sent, waiting for them to accept” — never a false success.
Moderation and review
Moderation and review
- How does the spam score work?
- Every rule that matches contributes its configured weight. The total is compared against score bands you control — by default 40 logs, 60 warns, 80 sends to review and 100 removes. No single default rule is heavy enough to remove somebody on its own.
- Why was this member removed?
- Every event records the score, each contributing rule with its weight and the evidence numbers behind it, the threshold in force, the action taken, and whether it was simulated. That breakdown is on the event, on the review case, and in the audit trail.
- Can a decision be undone?
- Yes. A removal opens a review case, and a moderator can restore the member, keep the removal, whitelist them, ban them, or ask for more information. An event can also be overridden directly, with a reason, which reverses the action and revokes any strike it added.
- How is “inactive” measured?
- Only from activity your connected account observed in the group — messages, reactions and joins it could see. Sedge never reads presence or “last seen”, and the inactivity engine has no field for either.
Data and privacy
Data and privacy
- Does Sedge store our conversations?
- No. Message bodies pass through the analysis queue and are not written to the database. What is stored is counters, content hashes, and a bounded excerpt — only when a rule actually fires, and only for as long as your retention setting allows.
- Can we control how long evidence is kept?
- Yes. Evidence, activity records and audit entries each have their own retention period, set per organisation and capped by your plan. Reducing a period deletes what falls outside it on the next cleanup run.
- Can your support staff read our data?
- Not by default. Support access is off, and turning it on requires a stated reason and an expiry. Every grant, and every use of one, is recorded in your audit trail where you can see it.
Plans and billing
Plans and billing
- Is there a trial?
- Yes, on every published plan. A trial is granted once per organisation — an expired trial cannot be reset from inside the product, only by platform staff.
- What happens if a payment fails?
- Moderation keeps running. A failed payment moves the subscription to past due and then to a grace period, both of which stay usable — cutting off moderation because a card expired would harm the community, not the payer.
Still unsure
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